0049 177 493 61 95
contact@feldarbeit-eb.de

General Terms and Conditions

Elisabeth Baulitz
Alternative practitioner for psychotherapy & coach
Marienburger Str. 10
12587 Berlin
Website: www.feldarbeit-eb.de

As of October 2025

Section 1 Scope

1.1 These General Terms and Conditions (hereinafter referred to as „GTC“) apply to all contracts between Elisabeth Baulitz (hereinafter referred to as „Provider“, „Coach“, „Therapist“ or „Alternative Practitioner“) and the client or participant (hereinafter referred to as „Customer“, „Client“, „Patient“ or „Coachee“) for the provision of the following services:

  • Coaching services and consultations
  • Psychotherapeutic treatments in accordance with the German Heilpraktikergesetz (HeilprG) [German Law on Natural Healing]
  • Seminars, workshops and group offers
  • Online courses and digital training content
  • Bookable dates via the online booking system

1.2 These General Terms and Conditions apply both to consumers within the meaning of Section 13 of the German Civil Code (BGB) (natural persons who enter into a legal transaction for purposes that are predominantly neither commercial nor self-employed) and to entrepreneurs within the meaning of Section 14 BGB (natural or legal persons or partnerships with legal capacity who, when concluding a legal transaction, act in the exercise of their commercial or independent professional activity).

1.3 Any deviating, conflicting or supplementary terms and conditions of the customer shall not become part of the contract unless the provider expressly agrees to their validity in writing.

1.4 The business relationship between the parties shall be governed exclusively by German law, excluding the UN Convention on Contracts for the International Sale of Goods.

§ 2 Subject matter of the contract and type of service

2.1 Coaching services

2.1.1 The provider offers the following coaching services:

  • Individual coaching sessions (in person, online via video conference or by telephone)
  • Group coaching sessions
  • Seminars and workshops (in person or online)
  • Online courses and digital training content
  • Process support and supervision
  • Bookable dates via the online booking system

2.1.2 Coaching is a process-oriented consulting format based on personal responsibility and active participation on the part of the client. Concrete success is not guaranteed. The provider does not guarantee the achievement of specific goals or economic results.

2.1.3 Coaching is not psychotherapy and cannot replace it. Participation in coaching programmes requires normal mental and physical resilience. Coaching serves healthy, capable individuals for personal development and to improve their overall quality of life.

2.1.4 Coaching is solution-oriented and focused on the present, future and activity. It is based on a coach-client relationship characterised by partnership and clearly distinct from that of therapists and doctors.

2.2 Psychotherapeutic services (alternative practitioner for psychotherapy)

2.2.1 The provider works as a non-medical practitioner for psychotherapy in accordance with the German Non-Medical Practitioners Act (Heilpraktikergesetz, HeilprG) and offers psychotherapeutic treatments that are classified as medical treatment in the field of psychotherapy.

2.2.2 Psychotherapeutic services include:

  • Individual psychotherapy (in person, online via video conference or by telephone)
  • group psychotherapy
  • Diagnostic and testing procedures
  • Process support for mental health issues
  • crisis intervention

2.2.3 Treatment is provided in accordance with the German Heilpraktikergesetz (Healing Practitioners Act) and focuses on informing, advising, diagnosing and treating the patient. The provider uses both scientifically recognised and alternative or complementary psychotherapeutic methods, which may not be recognised by conventional medicine.

2.2.4 Psychotherapeutic treatments are subject to a treatment contract within the meaning of Sections 630a et seq. of the German Civil Code (BGB) (Patient Rights Act). The contract is a service contract in accordance with Sections 611 et seq. of the German Civil Code (BGB). The provider is obliged to provide treatment in accordance with generally accepted professional standards, but is not obliged to achieve a specific therapeutic outcome.

2.2.5 The alternative practitioner for psychotherapy is not permitted to issue sick notes, prescribe prescription medication, or practise within the framework of statutory health insurance.

2.2.6 The treatment does not replace medical diagnosis and therapy. If medical advice is required, either due to the nature of the illness or due to legal regulations, referral to a doctor will be arranged immediately.

2.3 General provisions

2.3.1 The exact scope of services, duration, type of implementation (in-person, online, hybrid), location and time shall be agreed individually and recorded in the order confirmation or booking confirmation.

2.3.2 The contract concluded is a service contract within the meaning of Sections 611 et seq. of the German Civil Code (BGB). The subject matter of the contract is the provision of the agreed service to the best of our knowledge and belief, not the achievement of a specific success or result.

2.3.3 The provider does not offer consulting services on legal or tax matters. The customer must obtain these services from appropriate specialists themselves.

§ 3 Conclusion of contract and online booking

3.1 Presentation of services on the website

www.feldarbeit-eb.de

and in the booking system does not constitute a legally binding offer, but rather an invitation to the customer to submit an offer.

3.2 The contract is concluded in one of the following ways:

a) Online booking via the booking system: By clicking on the „book with obligation to pay“ or „make a binding booking“ button, the customer submits a binding offer to conclude a contract. The customer will first receive an automatic confirmation of receipt by e-mail, which does not yet constitute the conclusion of the contract. The contract is only concluded upon receipt of the booking confirmation by e-mail from the provider.

b) Individual offer: The provider shall send the customer a written (e-mail) offer with a detailed description of services, date, duration and price. The provider shall be bound to this offer for seven working days after it has been sent. The contract shall come into effect upon acceptance of the offer by the customer (by e-mail, signature or verbally).

c) Verbal agreement: In the case of a verbal agreement (in person or by telephone), the contract is concluded by mutual declaration of intent. The provider shall confirm the agreement in writing by email.

d) Treatment contract for psychotherapeutic services: In the case of psychotherapeutic treatment, the treatment contract is concluded when the patient accepts the general offer of the alternative practitioner for psychotherapy and contacts the alternative practitioner for the purpose of consultation, diagnosis and treatment. This can be done by conclusive action (e.g. making an appointment).

3.3 The customer can correct their entries during the online booking process before submitting the order. Before concluding the contract, the customer is given the opportunity to review and change all details.

3.4 The provider is entitled to refuse to accept a contract offer without giving reasons, in particular if:

  • the necessary relationship of trust cannot be expected
  • cannot or is not permitted to treat them due to their specialisation or for legal reasons
  • There are reasons that could cause them to experience moral conflicts.
  • the customer does not have the necessary mental or physical resilience

In this case, the provider shall retain its fee entitlement for the services rendered up to the point of rejection, including consultation and initial discussion.

3.5 The text of the contract shall be stored by the provider and sent to the customer by email together with these General Terms and Conditions. The customer can access the contract and these General Terms and Conditions at any time via their customer account or by email.

Section 4 Right of withdrawal for consumers

4.1 Right of withdrawal

Consumers have a statutory right of withdrawal in accordance with the following provisions:

Cancellation policy

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract.

To exercise your right of withdrawal, you must inform us (Elisabeth Baulitz, Marienburger Str. 10, 12587 Berlin, email: contact@feldarbeit-eb.de, telephone: 0049 177 493 61 95) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email).

To comply with the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of revocation

If you withdraw from this contract, we shall reimburse you for all payments we have received from you without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged for this refund.

4.2 Premature expiry of the right of withdrawal

The right of withdrawal expires prematurely in the case of contracts for services if the entrepreneur has completely performed the service and only began performing the service after the consumer gave their express consent and at the same time confirmed their knowledge that they would lose their right of withdrawal upon complete performance of the contract by the entrepreneur (Section 356 (4) No. 1 BGB).

The right of withdrawal also expires prematurely in the case of contracts for the provision of services in the areas of accommodation for purposes other than residential purposes, transport of goods, motor vehicle rental, delivery of food and beverages, and the provision of other services in connection with leisure activities, if the contract provides for a specific date or period for the provision of services (Section 312g (2) No. 9 BGB).

Please note: In the case of individually agreed appointments (coaching, therapy sessions) at a fixed time, the right of withdrawal may not apply if the requirements of Section 312g (2) No. 9 of the German Civil Code (BGB) are met. This will be expressly stated in the booking confirmation.

4.3 Exclusion of the right of withdrawal for online courses with immediate access

In the case of digital content that is not delivered on a physical data carrier (e.g. online courses, e-books, video tutorials), the right of withdrawal expires if the customer has expressly agreed that the provider may begin executing the contract before the expiry of the withdrawal period and the customer has confirmed their awareness that, by giving their consent to the commencement of the execution of the contract, they lose their right of withdrawal (Section 356 (5) BGB).

Section 5 Duty to provide information in psychotherapeutic treatment

5.1 Information prior to commencement of treatment

Before starting psychotherapeutic treatment, the patient is given comprehensive information about:

  • the state of health or the type of illness
  • the treatment methods and their expected duration
  • the available treatment options
  • Stresses, risks and chances of success of the therapy
  • methods used that are not recognised by conventional medicine and do not correspond to the current state of scientific knowledge
  • the fact that no subjectively expected success of the method can be promised or guaranteed
  • the powers and limitations of working as a non-medical practitioner for psychotherapy

5.2 Financial clarification – reimbursement of costs

5.2.1 The alternative practitioner for psychotherapy does not participate in the statutory health insurance system. Patients with statutory health insurance generally do not receive reimbursement for treatment costs from their statutory health insurance fund. The treatment costs are to be borne by the patient themselves.

5.2.2 Members of private health insurance schemes, patients with private supplementary insurance and patients entitled to assistance may be entitled to (partial) reimbursement of their treatment costs from their insurance company or the assistance provider. Reimbursement by a cost bearer depends on the agreed conditions of service or tariff characteristics.

5.2.3 The patient is expressly advised that they must clarify the question of cost coverage by their private health insurance or subsidy agency themselves before commencing treatment. The provider does not guarantee reimbursement of costs by third parties.

5.2.4 Billing is based on the fee schedule for alternative practitioners (GebüH) or on an individual fee agreement, provided that this was agreed in writing before the start of treatment.

5.3 Patient consent

The patient consents to the proposed treatment by signing the treatment contract or by conclusive action (use of the treatment). This consent may be revoked at any time.

§ 6 Prices and terms of payment

6.1 The prices quoted are final prices. Coaching services are exempt from VAT in accordance with Section 4 No. 14 of the German VAT Act (UStG) if they are of an educational or training nature. Alternative practitioner services are exempt from VAT in accordance with Section 4 No. 14 letter a of the German VAT Act (UStG). All prices include all ancillary costs, unless expressly stated otherwise.

6.2 The currently valid prices are listed on the website. www.feldarbeit-eb.de can be viewed or are specified in the individual offer.

6.3 The following payment options are available:

  • PayPal
  • credit card
  • Google Pay
  • Prepayment / bank transfer on request

6.4 In the case of advance payment or bank transfer, payment is due within seven days of receipt of the invoice or booking confirmation, unless otherwise agreed.

6.5 When booking individual sessions (coaching or therapy), payment is due at the latest before the start of the booked service, unless otherwise agreed. In the case of cash payments, payment is made immediately after the session.

6.6 For multi-part programmes or seminars, the provider may demand a deposit of up to 50% of the total price. The remaining payment is due before the start of the service or as specified in the order confirmation.

6.7 Psychotherapeutic treatments are billed according to the current version of the fee schedule for alternative practitioners (GebüH) or according to an individual fee agreement. The invoice is issued after each session or on a monthly basis and is due immediately.

6.8 If the customer is in default of payment, the provider is entitled to charge default interest at the statutory rate (5 percentage points above the base rate for consumers, 9 percentage points above the base rate for businesses).

6.9 In the event of late payment despite a reminder with a reasonable deadline, the Provider shall be entitled to withdraw from the contract and demand cancellation fees in accordance with § 7.

§ 7 Cancellation, appointment cancellation and rebooking by the customer

7.1 Cancellation by the customer (consumer)

Consumers are entitled to the statutory right of withdrawal in accordance with § 4. In addition, the following cancellation policy applies:

a) Individual sessions (coaching and therapy):

  • Up to 48 hours before the agreed date: free cancellation
  • 24 to 48 hours before the appointment: 50% of the agreed fee
  • Less than 24 hours before the appointment or in case of no-show: 100% of the agreed fee

b) Seminars, workshops and group courses:

  • Up to 14 days before the event begins: refund minus a £10 processing fee.
  • 7 to 14 days before the start of the event: 50% of the participation fee
  • Less than 7 days before the start of the event: 100% of the participation fee
  • In case of no-show: 100% of the participation fee

c) Online courses with immediate access:
Once access to the digital content has been granted and the customer has expressly agreed to the early commencement of service provision, cancellation is excluded.

7.2 Cancellation by the customer (business)

There is no statutory right of withdrawal for entrepreneurs. Cancellations are only possible under the following conditions:

  • Up to 14 days before the appointment/event: 25% of the remuneration
  • 7 to 14 days in advance: 50% of the remuneration
  • Less than 7 days in advance: 100% of the remuneration

7.3 Rescheduling of appointments

A free rebooking of an appointment is possible once, provided that the rebooking is made at least 48 hours before the originally agreed appointment and an alternative appointment is available within four weeks. For further rebookings, a processing fee of 20% of the session fee may be charged.

7.4 Form of cancellation

Cancellations and rebookings must be made in writing (e-mail, letter) or via the booking system. The date of receipt by the provider shall be decisive for compliance with the deadline.

7.5 Representation at group seminars

For group seminars, workshops and events lasting several days, the customer may name a replacement participant, provided that this person meets the participation requirements and the provider agrees to the change.

7.6 Termination of the treatment contract

Both the alternative practitioner and the patient may terminate the treatment contract at any time without notice. Termination must be made in writing. The patient is obliged to pay the fee for the services rendered up to the date of termination in a timely manner.

§ 8 Cancellation and postponement by the provider

8.1 The provider is entitled to cancel or reschedule appointments for good cause, in particular in the event of:

  • Illness or incapacity of the provider
  • force majeure
  • technical faults for which the provider is not responsible
  • Failure to reach the minimum number of participants for seminars and group offers

8.2 The provider shall inform the customer immediately of the cancellation or postponement and offer an alternative date. Any amounts already paid shall be credited towards the alternative date.

8.3 If the customer rejects the alternative date or if no alternative date can be found within a reasonable period (usually four weeks), any amounts already paid will be refunded in full. Further claims, in particular for damages, are excluded, unless the provider acts with intent or gross negligence.

8.4 The alternative practitioner is entitled to discontinue treatment if the necessary relationship of trust no longer appears to exist, in particular if the patient rejects the content of the consultation, provides inaccurate or incomplete information necessary for the medical history and diagnosis, or thwarts therapeutic measures.

§ 9 Appointment scheduling and implementation

9.1 Appointments are made via the online booking system at www.feldarbeit-eb.de, by email, telephone or in person. All appointments are binding once confirmed by the provider.

9.2 For online meetings via video conference, the customer is responsible for ensuring a functioning internet connection and the necessary technical equipment (computer, webcam, microphone). The provider accepts no liability for technical problems on the customer's side.

9.3 The provider shall provide the customer with the access data for the video conference (e.g. Zoom, Microsoft Teams, Google Meet) in good time before the appointment.

9.4 For face-to-face appointments, the customer must arrive punctually at the agreed time and place.

9.5 Seminars and workshops will only take place if a minimum number of participants is reached. The provider reserves the right to cancel events up to seven days before the start of the event if the minimum number of participants is not reached. In this case, any amounts already paid will be refunded in full. No further claims can be made.

9.6 Treatment generally takes place at the alternative practitioner's practice in Berlin. Provided this is medically justifiable, individual therapeutic services may also be provided without direct personal contact using technical means of communication as remote treatment (telephone, video consultation).

§ 10 Customer/patient obligations to cooperate and behave appropriately

10.1 The customer/patient undertakes to actively and honestly participate in the coaching or therapy process and to provide relevant information truthfully.

10.2 Agreed appointments must be kept. In the event of unexcused absence, the cancellation conditions set out in § 7 shall apply.

10.3 The customer/patient is responsible for their own personal and professional decisions and the consequences thereof. The recommendations and suggestions made by the provider prepare the customer for their decisions but cannot replace them.

10.4 The customer/patient undertakes to use all information, methods and materials received during and after the coaching or therapy exclusively for their own purposes and not to exploit them commercially or pass them on to third parties.

10.5 During seminars and workshops, the customer is obliged to behave appropriately and to respect the rights of other participants. The provider may exclude participants from the event in the event of serious violations, without any entitlement to a refund.

10.6 The patient is obliged to inform the alternative practitioner before the start of treatment about any existing health problems, allergies, medication or other circumstances that could influence the treatment.

10.7 The patient has the right to freely decide on the diagnostic and therapeutic methods after being comprehensively informed by the alternative practitioner about the applicable methods and their advantages and disadvantages in professional and economic terms.

Section 11 Confidentiality, professional secrecy and data protection

11.1 Duty of confidentiality

The provider undertakes to maintain confidentiality regarding all information, data and circumstances that become known in the course of the coaching or treatment. This duty of confidentiality shall continue to apply even after the contractual relationship has ended.

11.2 Exceptions to the duty of confidentiality

The following are exempt from the duty of confidentiality:

  • Information that the provider is legally obliged to disclose (e.g. notifiable infectious diseases under the Infection Protection Act)
  • Information that the customer/patient has expressly authorised to be disclosed (written release from confidentiality).
  • Situations in which the protection of a higher-value legal interest is necessary (e.g. danger to oneself or others)

11.3 Legal basis for confidentiality

Alternative practitioners for psychotherapy are not subject to criminal confidentiality under Section 203 of the German Criminal Code (StGB), but they do have a civil law obligation of confidentiality under Section 630a of the German Civil Code (BGB) arising from the treatment contract. A breach of this confidentiality obligation may result in private law injunctive relief and claims for damages.

11.4 Data protection

Personal data is protected in accordance with the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG). Details on data processing are set out in the separate privacy policy, which can be found on the website. www.feldarbeit-eb.de is available.

11.5 Records

The express written consent of the customer/patient is required for recordings of online sessions (video, audio). The customer/patient may revoke this consent at any time.

11.6 External service providers

The provider may use external service providers for video conferencing, payment processing or booking systems. Data processing agreements (DPA) have been concluded with these service providers in accordance with Art. 28 GDPR.

Section 12 Documentation and retention

12.1 Documentation requirements for psychotherapeutic treatments

The alternative practitioner keeps records of psychotherapeutic treatments in the form of a patient file (analogue or electronic). The documentation includes in particular:

  • Patient details
  • medical history
  • Diagnosis(es) according to ICD-10
  • Findings and examination results
  • Treatment plan and therapeutic methods used
  • Course of treatment
  • prescribed or recommended measures
  • Information and consent
  • Medical reports and findings from third parties

12.2 Right of access

The patient has the right to inspect their patient file at any time. Inspection takes place in the practice premises or by sending copies. There is no entitlement to the release of the original file. The alternative practitioner may only refuse inspection if there are significant therapeutic reasons for doing so.

12.3 Retention period

Treatment records are kept for a period of ten years after completion of treatment, unless longer statutory retention periods apply. After expiry of the retention period, the records are destroyed in accordance with data protection regulations.

12.4 Documentation for coaching services

In the case of coaching services, the assignment, the agreed objectives and the progress made are documented in the form of notes. These are used exclusively for professional process support.

Section 13 Copyright and rights of use

13.1 All materials, documents, presentations, videos, worksheets and other content provided by the Provider are protected by copyright.

13.2 By making a booking, the customer acquires only a simple, non-transferable right of use for personal use. Reproduction, distribution, public reproduction or commercial use is prohibited without the express written consent of the provider.

13.3 The disclosure of access data for online courses or digital content to third parties is not permitted.

13.4 Violations of these provisions entitle the provider to immediately block access and claim damages.

§ 14 Liability and limitation of liability

14.1 The provider shall be liable without limitation in cases of intent and gross negligence, as well as in cases of culpable injury to life, limb or health.

14.2 In the event of a slightly negligent breach of essential contractual obligations (cardinal obligations), liability shall be limited to the foreseeable damage typical for this type of contract. Essential contractual obligations are those whose fulfilment is essential for the proper execution of the contract and on whose compliance the customer may regularly rely.

14.3 Otherwise, the Provider's liability is excluded to the extent permitted by law.

14.4 The Provider shall not be liable for the technical availability and functionality of third-party systems (e.g. video conferencing platforms, payment service providers).

14.5 The provider does not guarantee or promise the achievement of specific goals, results or economic success. Responsibility for implementation and success lies with the customer/patient.

14.6 The customer/patient is liable for all damages caused by their behaviour during coaching or treatment, at seminars or through misuse of access data.

14.7 The above limitations of liability also apply to the personal liability of the Provider's employees, representatives and vicarious agents.

14.8 Liability under the Product Liability Act remains unaffected.

Section 15 Online dispute resolution and dispute mediation

15.1 The provider is not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.

Section 16 Final provisions

16.1 Amendments and additions to these General Terms and Conditions and all agreements must be made in writing (Section 126 of the German Civil Code (BGB)) or in text form (Section 126b BGB, e.g. email). This also applies to the waiver of the written form requirement.

16.2 Should individual provisions of these General Terms and Conditions be or become invalid, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a valid provision that comes as close as possible to the economic purpose of the invalid provision.

16.3 The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of the country in which the customer has their habitual residence shall remain unaffected.

16.4 If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is Berlin. The same applies if the customer does not have a general place of jurisdiction in Germany or if their place of residence or habitual abode is unknown at the time the action is brought.

16.5 Disagreements arising from the contract should be settled amicably. It is recommended that objections, differing opinions or complaints be raised verbally first and, if necessary, in writing.